Privacy Policy

This website is operated by Ramdex, a company registered in England and Wales (Companies House number 15887357). Our registered office is Suite Ra01, 195–197 Wood Street, London, E17 3NU.

Ramdex is the data controller for personal data collected through this website. If you have any questions about how we handle your data, contact us at info@ramdex.co.uk.

Contact enquiries

When you use the contact form on this website, you provide your name, email address, and a message. This information is transmitted directly to our WhatsApp account to allow us to respond to your enquiry. We do not store this data on our servers — the data passes through your device to WhatsApp's platform when you send the message.

Lawful basis: Legitimate interests. We have a legitimate interest in receiving and responding to business enquiries submitted to us.

Website analytics

We use privacy-focused analytics software to understand how visitors use this website. This software collects aggregated, non-personal data including pages visited, approximate geographic region (country or city level), device type, browser type, and referral source. It does not track individual users across sessions, does not use cookies, and does not collect personally identifiable information.

Lawful basis: Legitimate interests. We have a legitimate interest in understanding how our website is used in order to improve it.

Technical data

When you visit any website, your browser automatically sends certain information to the hosting server — including your IP address and browser type. This is standard internet infrastructure behaviour. Our hosting provider may process this data as part of operating the service; we do not access or store it directly.

We use the data described above only for the following purposes:

• Responding to your enquiries and providing services you have requested
• Understanding website usage patterns to improve the site
• Maintaining the security and technical operation of the website

We do not sell, rent, or share your personal data with third parties for marketing purposes. We do not use your data for automated decision-making or profiling.

WhatsApp / Meta: When you submit our contact form, your name, email, and message are pre-filled into a WhatsApp message on your device. If you send the message, it is transmitted through WhatsApp's platform, which is operated by Meta Platforms Ireland Ltd. WhatsApp's own privacy policy applies to data processed by their service.

Hosting infrastructure: This website is hosted on third-party infrastructure. Our hosting provider may process technical data (such as IP addresses) as part of delivering the service. They act as a data processor on our behalf and are contractually required to handle data in accordance with applicable data protection law.

Analytics provider: Our analytics software is provided by a third party. It processes only aggregated, non-personal data and is configured to not collect cookies or personally identifiable information.

Contact form data is not stored by Ramdex — it is transmitted to WhatsApp when you send a message and is not retained on our systems.

Analytics data is retained in aggregate form and does not identify individuals. It is reviewed periodically and cleared when no longer useful.

Any correspondence we receive by email is retained for as long as it remains relevant to our business relationship with you, and deleted when no longer needed.

Under UK GDPR and the Data Protection Act 2018, you have the following rights regarding your personal data:

• Right of access — you can ask us what personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate data
• Right to erasure — you can ask us to delete your personal data
• Right to restriction — you can ask us to limit how we use your data
• Right to data portability — you can ask for a copy of your data in a portable format
• Right to object — you can object to processing based on legitimate interests

To exercise any of these rights, contact us at info@ramdex.co.uk. We will respond within one calendar month.

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

ICO website: ico.org.uk
ICO helpline: 0303 123 1113

We would, however, appreciate the opportunity to address your concerns before you contact the ICO — please reach out to us first at info@ramdex.co.uk.

We may update this privacy policy from time to time. The date at the top of this page indicates when it was last revised. We encourage you to review this page periodically.